Legal Information

1. Registered company details

You can view the company’s public registration information on the Companies House register.

2. PA Hire London and Demapal Ltd

PA Hire London is the business name used by Demapal Ltd for PA systems, speakers, mixers, microphones and related delivery, collection, setup, soundcheck and event audio support, as agreed for a booking.

The contracting supplier is Demapal Ltd. Booking documents and invoices may display the PA Hire London brand alongside the registered company name. The equipment, services and attendance hours supplied are those agreed in the booking confirmation.

Other services offered through a Demapal brand are governed by the documents agreed for that service. Common company ownership does not automatically combine separate bookings, terms or privacy permissions.

3. Contact, correspondence and complaints

For enquiries, legal correspondence or a service complaint, email info@demapal.com, telephone +44 20 7183 6090, or write to Demapal Ltd, 16 Upper Woburn Place, London WC1H 0AF, United Kingdom.

Please identify PA Hire London and any relevant booking reference so we can locate the matter. Formal notices should follow any requirements in the applicable contract or law. Visits, equipment collections and returns are by prior arrangement.

Our service-complaint process is set out in section 21 of the Terms and Conditions. Questions, requests or complaints about personal information are addressed under our Privacy Policy.

4. Bookings, prices and VAT

Our Terms and Conditions explain quotations, booking acceptance, payment, cancellation, equipment responsibilities and service support. Before confirmation, the booking details identify the equipment, agreed work, dates, access arrangements, price and payment requirements.

A booking becomes binding when we confirm acceptance in writing and receive the advance payment required for that booking, unless we expressly agree another payment arrangement. Applicable booking details and Terms are supplied in a form you can retain.

VAT: Demapal Ltd is not currently registered for UK VAT. VAT is not added to our charges while we are unregistered. The quotation and invoice explain the applicable tax position and the agreed hire, delivery, setup and other charges. Consumer prices include the unavoidable charges applicable to the agreed booking.

5. Website policies and booking documents

The following documents provide the relevant details for this website and our services:

• Terms and Conditions — the hire and service contract, including payment, cancellation, delivery, equipment care, complaints and applicable rights.
• Privacy Policy — how Demapal Ltd handles personal information, the systems and providers involved, retention and privacy rights.
• Cookie Policy — cookies and similar browser storage, their purposes and duration, and ways to manage website data.

The booking confirmation sets the agreed equipment and commercial details. An applicable signed NDA or data-processing agreement governs its own subject matter. The document-priority rules are explained in section 3 of the Terms and Conditions.

6. Wireless microphone and radio use

Wireless radio use in the United Kingdom is subject to the relevant Ofcom licensing requirements or a valid exemption. Where a hire involves use under our UK Wireless Microphone Licence, we provide the applicable written Permit to Use and operating conditions for that arrangement.

The booking and permit identify the relevant arrangements; follow their frequency, location, date and other conditions. Further information is available in section 11 of our Terms and Conditions and from Ofcom’s wireless microphone guidance. Contact us before booking if your venue or procurement team needs licensing information.

7. Website materials and third-party brands

You may view, save and print our published legal and booking information for reference and for arranging or administering a booking. Other use of website materials remains subject to the relevant rights, permissions and exceptions provided by law. Please contact us about commercial reuse of our branding or materials.

Third-party product names, logos and trade marks belong to their respective owners. References to manufacturers or equipment identify the products or services concerned; any particular manufacturer partnership or endorsement is stated only where expressly confirmed.

8. Your rights and updates

This page provides the identity and contact details of the business operating the website and links to the relevant documents. It does not remove consumer statutory rights, privacy rights or other protections that cannot lawfully be excluded.

We update company and website information when relevant details change. The version agreed for a booking and any applicable signed NDA or data-processing agreement continue to apply according to their terms and the law; a later website update does not by itself amend them.